Quality Control

1. Review build log

We review the entire build log for your machine....
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2. Verify condition of chassis

We give the system a physical inspection to ensure there are no scratches / blemishes....
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3. Verify the Serial Number is correct.

We make sure that the serial number label on your system is correct....
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4. Check BIOS settings profile

We double-check all Bios settings to ensure build performance....
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5. Verify all parts are present and installed correctly

We re-check the computer to make sure everything is present and installed....
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6. Verify documented license keys match physical copies (if applicable)

We re-check that documented and installed software license keys match with the physical copies packa...
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7. Ensure rear IO shield is properly mounted (if applicable)

When installing a motherboard, the rear IO shield can sometimes sit improperly. We check to make sur...
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8. Verify fan orientations

We review your system fan orientation, and make any corrections that might be necessary to implement...
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9. Check for loose or missing screws

We give another check to your screws, to make sure they're all secure. Looks can be deceiving, so we...
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10. Ensure all items are secure (esp. heavy components)

To make sure the computer is prepared for shipping, we double-check the solidity of the items inside...
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11. Check any high risk heat sink mountings (if applicable)

We check any heat sinks that are large enough to risk being seated improperly, to make sure they are...
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12. Verify all PCI cards are seated in their slots evenly (if applicable)

We make sure your PCI cards are square in their slots. Uneven seating could be due to a partially un...
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13. Ensure machine is built to customer expectations

We look at all notes put on the order by your sales rep, and make sure the machine is built with you...
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14. Check certification and case modifications

We double check to make sure your certified system has all the mods that apply to your certification...
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15. Make sure all accessories are present

Many of your components come with accessories; we make sure they are included....
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16. Double check partitioning and/or multiple OS instructions.

We review any provided instructions regarding partitioning and multiple OS installs, to make sure th...
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17. Check user / computer names

We will make sure the username and computer name are both correct. By default, the username and the ...
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18. Test any ports not tested during production

Any ports that are not already tested in the course of the build or installation of your machine are...
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19. Test as thoroughly as possible any special cards (if applicable)

Some non-standard or special order cards do not have standard tests during our install process. Thos...
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20. Test secondary video outputs

We verify that all video outputs are functioning correctly. If your machine has SLI, we specifically...
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21. Verify high quality sound output

We double-check your audio output for clarity, stereo panning, 5.1 surround sound panning, and volum...
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22. Verify functionality of alternate networking adapters (if applicable)

Since our install process only uses one network adapter, we now test all other adapters (some comput...
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23. Check for any recent known issues

We keep detailed logs of failure rates of all our components. Anything with recent known issues is c...
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24. Verify standby functionality

We check for standby functionality one more time -- as we have found it to be quite problematic with...
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25. Verify proper post and boot-up with USB device attached

Some computers do not boot up properly when there is a USB device (IE, a USB thumb drive) attached. ...
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26. Compare benchmarks to expected results

To make sure your computer performs as expected, we check your benchmarks against those of similar m...
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27. Review the Windows Event Log

We review the Windows Event Log for any errors we do not expect (some errors are normal, specificall...
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28. Verify all updates are applied

We make sure OS updates and anti-virus show all current updates installed....
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29. Verify proper responsiveness from the OS

We verify proper responsiveness from the OS (start menu, control panel, application loading)....
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30. Verify proper laptop battery drain rate (if applicable)

We make sure your laptop battery is performing as expected....
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31. Verify proper out of box experience

We reboot your computer one last time and make sure your first experience is as we would like it....
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32. Record approximate boot up time

As the machine reboots, we record the boot time, so we have a number to compare to later if you have...
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33. Record any additional testing performed (if applicable)

If we performed any other tests, we record them for our benefit and yours....
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34. Defragment all platter drives

We defragment all traditional/platter hard drives. Defragmentation is not run on solid-state disks....
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35. Clean up installation

We perform one final clean-up of your installation, so Windows is clean and ready to use!...
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