Install / Setup

1. Check order instructions

We check for any special instructions there may be for your order to ensure that the system is confi...
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2. Install base operating system

Your hard drive is installed with a base level install of the operating system, which can be later c...
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3. Install / update device drivers

All the most recent drivers (downloaded from the manufacturer) are loaded for your devices....
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4. Check partition sizes

We make sure that all your hard drives are correctly partitioned, and that any special instructions ...
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5. Synchronise time with server

Your time is synchronised with relevant government clock....
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6. Install approved Windows updates

All Windows updates and service packs are applied....
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7. Install all software and updates

All software on your invoice is installed and any applicable update packs are applied....
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8. Update optical drive firmware (if applicable)

Your optical drive firmware is updated as applicable, to ensure best media compatibility....
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9. Run Windows Experience Index (if applicable)

Windows Experience Index gives the computer a score that is used to determine which features (such a...
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10. Verify purchased software loads properly (if applicable)

We run any purchased software to verify that it loads correctly....
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11. Verify front ports (USB, Firewire, eSATA, sound)

All front ports on your case are verified to be functional. In some cases, it is not possible for al...
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12. Verify floppy drive, optical drive, card reader (if applicable)

All removable drives are confirmed to be included in My Computer....
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13. Partition and format external hard drives (if applicable)

Any purchased external hard drives are configured for use out of the box, with the exception of West...
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14. Optimize Windows settings for SSD (if applicable)

We optimize the operating system settings for your solid state drives using the Intel SSD Toolbox Su...
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15. Test touchpad sensitivity (if applicable)

With laptops, we specifically test the touchpad to make sure the sensitivity is properly calibrated ...
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16. Check special notebook functions (if applicable)

At this step, we test some specific functions to laptops: Wireless continues to function on batt...
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